SASS, Platform Management

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Goal

To outsource the management services platform to support the entire online channel and the applications operation, maintenance and development.

Tasks

  • Process design and industrialization.
  • Implementation of the management model and control.
  • Comprehensive maintenance of all IT services for the online sales channel.
Results
Implementation of a comprehensive IT management model of the online trading platform, changing the paradigm of managing a reactive model to a preventative model.
Definition of an operating-cost reduction process within a model of internationalisation of the client’s services, enabling greater adaptability to business demands.